Here is my latest Touran 2003, 2.0TDI 136 hp epic saga: A few weeks ago the key just turned 360 degrees and I thought all was lost. Then on a 2nd attempt it worked fine. I thought nothing more about it. I thought that maybe I had accidentally put the key in a "Service Only" mode or something? Then two weeks ago them same thing happened again. Only this time it really was not going to start. And the key got progressively more difficult to turn, and the steering lock mechanism would not work either... So i called my mechanic. I know it sounds like a fantasy from another world but YES this guy is fantastic, and honest to a fault. Will ALWAYS try to save me money. On his way home that same evening, he stopped to have a look.... The next day I called my insurance and had the car towed to his workshop.
Now two weeks later, I just got my car back. Mario, my guy, spent over 25 hours on this. Just getting the Steering Lock Barrel assembly removed from the car was a total nightmare. When he finally managed to un-puzzle the surrounding electronics etc, the barrel was held in place by two bolts with only the tiniest head that not even VW sell the special tool for removal. Mario managed, God knows how... to weld a standard nut to the top of each of these two bolts and finally remove the barrel.
His wife and assistant then took the barrel to the VW dealership. They were flabbergasted! They had never heard of anybody actually successfully removing this part from this car. She purchased the replacement, and of course all the electronics and key/immobilizer/ignition parts. Finally this afternoon Mario put it all back together, started the car, plugged in his computer tool to reset all the systems (every warning light on earth was on at first) and I am now at home with my car in the driveway. Total cost 310 Euros. Mario refuses to charge me for his hours, but I am going to give him an old Bauer Dive Compressor that has been in my garage for 20 years.
The moral of this long story is: VW quoted a minimum of 25 hours labor at 75+ Euros per hour. Plus replacement parts at near 1000 Euros. Apparently they don´t bother to try to separate the Barrel assembly, but instead replace the whole kit and caboodle.... oh and of course plus 21% sales tax...
It is completely outrageous that VW manufactures cars with parts that are essentially impossible to fix.
If you are ever in Mallorca and need a good reliable mechanic. Mario Segovia. US Cars. American Classic Car specialist, but can fix anything with an engine. A saint and a genius.
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