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I took it in for its first service today and asked them to look at what it only plays one folder on the flash drive. After the service I went out with the technician so I could explain what doesn't happen. Now it appears there are three play options, play, random folder and random mix. It was on random mix and it was playing different tracks like it used too. He said when he first tried it it was on random folder so it was playing random tracks in that folder.

Well its been 12 months since I first read the handbook and I'm sure I set it to random mix I can't remember changing buttons since once things are working properly I leave them along. So this was my fault really for not reading the handbook again its now working as it used too.

I was reading somewhere that a user updated his firmware to the latest and when he took it into the dealers for something else they must have noticed now he says is warranty is void for doing his own updates. Well they didn't say anything to me. ;)
I haven't had much luck with this setting. It is set to "on" but the unit still only randomizes within a folder. Do you (or anyone) have tips on getting the unit to recognize the file structure to play between folders...?
 

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Well I didn't have any problem I downloaded mdi.bin.kw22-2010.enc and put it on a blank flash drive, I think the radio is set to read *.enc files. I plugged it in and it showed installing after a minute or so it was done. Now I haven't noticed any difference with this firmware update but others on other forums have?

On my RCD 310 you can switch button to select what you want to play, all tracks, random folders, random files.
Thanks for the response, Keith. I loaded the file onto a blank SD card and stuck it in. Nothing happened. I'll keep researching. In the meantime, maybe a playlist will do the trick.
 

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I don't have an SD slot on my RCD 310 so I used a flash drive and it worked. You don't say which radio model you're trying to update?

I don't know that a playlist will make any difference if you follow the instructions on my Firmware update link, plus how are you going to add a *.enc to a playlist its not a media file?
I think I misread your initial post. I have the RCD-510.

The playlist has nothing to do with the firmware upgrade, it is a work-around for the poor randomization function. Last night, I connected the card to my computer, created a playlist in Windows Media Player with all of the songs and then copied the list to the root of the SD card. Lo and behold, it worked! I think I will create a few more playlists for various types of music.
 
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