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welcometomyturbodies

It's possible that the immmobilizer was changed and they didn't sync the old key. If so, you could still use it to open the doors in an emergency but it's currently worthless for starting the car. If I were you, I'd go back to the dealer and ask them to resync the keys because when they programmed the new key, they should have set it so the old key still works.
 
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