This is why I never buy a first model year - they have to work out the bugs.
HERNDON, Va., Aug. 20 /PRNewswire/ -- Volkswagen of America, Inc. announced today a voluntary recall involving 13,500 vehicles equipped with its DSG transmission. Models affected by the recall include the Jetta, Jetta SportWagen, GTI, and Eos built between September 2008 and August 2009.
The recall applies to 2009 model year vehicles along with a very limited number of 2010 model year vehicles. A small number of these may be affected by a faulty temperature sensor in the DSG transmission. Failure of the temperature sensor could result in illuminated warning lamps in the dashboard, and in rare instances the transmission may shift into neutral.
In the coming weeks, owners of the affected vehicles will be contacted by Volkswagen of America to schedule an appointment at their local dealer to have their vehicle inspected, and if necessary, have the vehicle repaired.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982
At 8000 mi. the trans. went into neutral at 75 mph and the lights on control panel flashed. Would not go into gear for over an hour until the tow truck came. At this time it worked tho we did not attempt to drive it (busy freeway).The dealer said that this problem was unheard of as of March or April when this happened. I was adamant that they go into transmission and fix this "sensor" as they called it back then. He said VW of N. America authorized NO opening of the trans. I was irate as hell. He said it only needed a "reset??" We reluctantly drove the car away a day or two later. I called VW N. America and demanded a fix and that if this happened to my wife and young children again that I would take legal action. This high-ranking customer relation official was unbending. No one ever mentioned that this was apparently happening to others and was obviously becoming an item of interest to VW. So yesterday I hear of this "small" problem with the DSG, where occasionally the trans. lights on dash flash and VERY RARELY, the car even goes into neutral. I called VW of N. America today togoogle it speak with a supervisor. He said my VIN was NOT included in the recall! He said they would do NOTHING. I will call my junk yard dog lawyer tomorrow. Dr. C. Kolodny
:+1 Most of the time it's just small minor stuff that breaks. Although considering the part, it's still a small part, it just sounds like it causes a big problem ...., at least it's not a 01M auto transmission.3. Welcome to VW
Volkswagen Group of America Announces Customer Service ProgramVolkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG(Â®)) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."
This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.
Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens and 10,300 Audis at no charge to the vehicles' owners. Additionally, VWGoA will reimburse customers who have had this repaired at their own expense.
The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.
In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers or the Audi/Volkswagen toll-free customer service numbers (see below).
This new customer service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. (The earlier action addresses a potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.)
The company will extend its New Vehicle Limited Warranty to cover the DSG(Â® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
VWGoA is confident these actions will address issues noted by owners of the affected Volkswagen and Audi models. The DSG(Â®) gearbox is an industry leading technology that combines the fuel economy of a manual gearshift with the automatic shifting capacity of an automatic transmission.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982 or the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834).
Maybe...you have to call VW at the listed number to find out and even then you'll just get a canned answer. At least they are acknowledging the problem. That's the first step.How is the same problem unrelated? Is there some other problem that is causing the same symptoms?