This is why I never buy a first model year - they have to work out the bugs.
DSG recall announced
2
For all the doubters, VW announced a recall on 2009-2010 DSG temp sensors. The part being recalled looks like it is part of a larger assembly: the transmission RPM and multiplate clutch oil temp sensor. It's also possible it can be removed.
Add to the DSG FAQ article: http://www.myturbodiesel.com/1000q/dsg_faq.htm
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Add to the DSG FAQ article: http://www.myturbodiesel.com/1000q/dsg_faq.htm
HERNDON, Va., Aug. 20 /PRNewswire/ -- Volkswagen of America, Inc. announced today a voluntary recall involving 13,500 vehicles equipped with its DSG transmission. Models affected by the recall include the Jetta, Jetta SportWagen, GTI, and Eos built between September 2008 and August 2009.
The recall applies to 2009 model year vehicles along with a very limited number of 2010 model year vehicles. A small number of these may be affected by a faulty temperature sensor in the DSG transmission. Failure of the temperature sensor could result in illuminated warning lamps in the dashboard, and in rare instances the transmission may shift into neutral.
In the coming weeks, owners of the affected vehicles will be contacted by Volkswagen of America to schedule an appointment at their local dealer to have their vehicle inspected, and if necessary, have the vehicle repaired.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982
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This is not the first year for the DSG though. It's been in the US since 2004 starting with the New Beetle TDI. It's possible that it is due to a supplier issue or design problem and this exact problem is not limited to only the 2009-2010. Earlier DSG have also had some problems but it seems to be worse for the cars being recalled.
It says that if the sensors fail the ECU uses backup sensors. Shouldn't that include not shifting into neutral by itself?
Don't know but that makes sense.
Here's good morning america taking credit for the DSG recall:
http://abcnews.go.com/GMA/story?id=8378724
Also, I have added videos of the flashing PRNDS and DSG issue showing false neutral to the DSG FAQ article. Here's another video showing removal of the mechatronics unit.
http://www.youtube.com/watch?v=QSVWwkSonFI
http://www.youtube.com/watch?v=cToGER1TEbs
http://www.youtube.com/watch?v=De4OG8uLuxA
Here's good morning america taking credit for the DSG recall:
http://abcnews.go.com/GMA/story?id=8378724
Also, I have added videos of the flashing PRNDS and DSG issue showing false neutral to the DSG FAQ article. Here's another video showing removal of the mechatronics unit.
http://www.youtube.com/watch?v=QSVWwkSonFI
http://www.youtube.com/watch?v=cToGER1TEbs
http://www.youtube.com/watch?v=De4OG8uLuxA
Awesome work. If you look at the 3rd video, they also have part 1 but it's just the wife/girlfriend complaining about why they aren't moving. I imagine that it happened suddenly and they did a good job capturing the moment.
Can anyone translate German, lol? Good camera work, you can figure out what's going on though. I shudder to think of the out of warranty replacement cost.
Nice vid, is the sensor on mechatronics or part of it?
Don't know. The video is separate from the recall, it's just one of the additions I made and shows mechatronics removal.
WOW. Yet another reason to stick with a manual. If being forced to do 20 mph on the highway isn't considered a safety defect than I don't know what is.
09 Jetta TDI with DSG mishap : VW will do NOTHING!
At 8000 mi. the trans. went into neutral at 75 mph and the lights on control panel flashed. Would not go into gear for over an hour until the tow truck came. At this time it worked tho we did not attempt to drive it (busy freeway).The dealer said that this problem was unheard of as of March or April when this happened. I was adamant that they go into transmission and fix this "sensor" as they called it back then. He said VW of N. America authorized NO opening of the trans. I was irate as hell. He said it only needed a "reset??" We reluctantly drove the car away a day or two later. I called VW N. America and demanded a fix and that if this happened to my wife and young children again that I would take legal action. This high-ranking customer relation official was unbending. No one ever mentioned that this was apparently happening to others and was obviously becoming an item of interest to VW. So yesterday I hear of this "small" problem with the DSG, where occasionally the trans. lights on dash flash and VERY RARELY, the car even goes into neutral. I called VW of N. America today togoogle it speak with a supervisor. He said my VIN was NOT included in the recall! He said they would do NOTHING. I will call my junk yard dog lawyer tomorrow. Dr. C. Kolodny
At 8000 mi. the trans. went into neutral at 75 mph and the lights on control panel flashed. Would not go into gear for over an hour until the tow truck came. At this time it worked tho we did not attempt to drive it (busy freeway).The dealer said that this problem was unheard of as of March or April when this happened. I was adamant that they go into transmission and fix this "sensor" as they called it back then. He said VW of N. America authorized NO opening of the trans. I was irate as hell. He said it only needed a "reset??" We reluctantly drove the car away a day or two later. I called VW N. America and demanded a fix and that if this happened to my wife and young children again that I would take legal action. This high-ranking customer relation official was unbending. No one ever mentioned that this was apparently happening to others and was obviously becoming an item of interest to VW. So yesterday I hear of this "small" problem with the DSG, where occasionally the trans. lights on dash flash and VERY RARELY, the car even goes into neutral. I called VW of N. America today togoogle it speak with a supervisor. He said my VIN was NOT included in the recall! He said they would do NOTHING. I will call my junk yard dog lawyer tomorrow. Dr. C. Kolodny
I would first go to another dealer and see if they will be more cooperative. I'm surprised the VIN isn't included since you have 8000 mi and is probably a 2009. Furthermore, since this is a common problem it's possible it's the cause of your issue. If you can't fix it then Ask your lawyer what the lemon law is in your state. Bring it in 3 times and they may lemon law it. But don't expect to get any help from VW after that.
We need a specific forum for Jetta DSG recall
This problem is affecting many people and we need a separate forum. As it is, it is too hidden.
This problem is affecting many people and we need a separate forum. As it is, it is too hidden.
The forum is organized into VW generations and general. The problem and recall is also mentioned in the DSG FAQ which I know people are seeing. It's also linked through the buyer's guides for 2009 2010 VW Jetta TDI, Golf, and 2010 Audi A3 TDI. The DSG problems and the recall are also mentioned on several other VW and Audi forums. It's already very visible.
I don't have any clue how many people have had DSG problems compared to the total number of DSG sold. Or a breakdown by year, model, engine, etc. Because of a lack of these numbers is "many people affected" an epidemic level which every owner will see? Who knows but it's enough for a recall.
IMHO, if you're unhappy with the car and you can't get remedy to your satisfaction, the best advice would be from your lawyer. That could mean a buyback or lemon law it.
I don't have any clue how many people have had DSG problems compared to the total number of DSG sold. Or a breakdown by year, model, engine, etc. Because of a lack of these numbers is "many people affected" an epidemic level which every owner will see? Who knows but it's enough for a recall.
IMHO, if you're unhappy with the car and you can't get remedy to your satisfaction, the best advice would be from your lawyer. That could mean a buyback or lemon law it.
The reset he mentioned may have been changing the software to an earlier version. This has solved problems on some transmissions. If the dealer said a sensor caused the problem but VW didn't authorize it, why the ! not? The car is practically new.
I don't know why but:
1. Yes this is BS on design and customer service
2. Yes it sometimes works, call it magic
3. Welcome to VW
I don't know why but:
1. Yes this is BS on design and customer service
2. Yes it sometimes works, call it magic
3. Welcome to VW
At 8000 mi. the trans. went into neutral at 75 mph and the lights on control panel flashed. Would not go into gear for over an hour until the tow truck came. At this time it worked tho we did not attempt to drive it (busy freeway).The dealer said that this problem was unheard of as of March or April when this happened. I was adamant that they go into transmission and fix this "sensor" as they called it back then. He said VW of N. America authorized NO opening of the trans. I was irate as hell. He said it only needed a "reset??" We reluctantly drove the car away a day or two later. I called VW N. America and demanded a fix and that if this happened to my wife and young children again that I would take legal action. This high-ranking customer relation official was unbending. No one ever mentioned that this was apparently happening to others and was obviously becoming an item of interest to VW. So yesterday I hear of this "small" problem with the DSG, where occasionally the trans. lights on dash flash and VERY RARELY, the car even goes into neutral. I called VW of N. America today togoogle it speak with a supervisor. He said my VIN was NOT included in the recall! He said they would do NOTHING. I will call my junk yard dog lawyer tomorrow. Dr. C. Kolodny
:+1 Most of the time it's just small minor stuff that breaks. Although considering the part, it's still a small part, it just sounds like it causes a big problem ...., at least it's not a 01M auto transmission.3. Welcome to VW
To Drckol: VW has now issued a new customer service program specifically for the DSG transmission. I don't know if this helps because it might be a line where they tell you everything is OK. According to the press release, this is unrelated to the recall so you may find more help there.
Here's the important note: The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
"affected by the customer service program and the voluntary safety recall"...if you're not affected by the recall then how can you get affected by the customer service program? The program also covers 2007-2009, what about the early DSG owners in 2004-2006 who had their flywheels fail or also had problems?
The official release below, the number and extended warranty info is now in the DSG FAQ.
Here's the important note: The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
"affected by the customer service program and the voluntary safety recall"...if you're not affected by the recall then how can you get affected by the customer service program? The program also covers 2007-2009, what about the early DSG owners in 2004-2006 who had their flywheels fail or also had problems?
The official release below, the number and extended warranty info is now in the DSG FAQ.
Volkswagen Group of America Announces Customer Service ProgramVolkswagen Group of America, Inc. (VWGoA) today announced it would initiate a new customer service program to address concerns raised by its customers with certain Direct Shift Gearboxes (DSG(®)) in Volkswagen and Audi models, and to affirm its confidence in the sophisticated technology represented by those components.
"Safety, customer satisfaction, quality and long-term reliability are top priorities at Volkswagen and Audi. We have been studying the symptoms customers have reported, and are working closely with the NHTSA," said Stefan Jacoby, president and CEO, VWGoA. "We listened to our customers' concerns, and are taking action to address them. We are focused on taking all the appropriate actions to ensure the complete satisfaction of our existing customers."
This new comprehensive service program affects a limited number of model years 2007-2009 Volkswagens and Audis. Covered models are the Volkswagen R32, Jetta, Jetta SportWagen, GTI, Eos, as well as Audi A3 and TT.
Some customers have reported transmission performance issues under certain driving conditions. This was due to a faulty component inside the Mechatronic unit within a limited production range. VWGoA will repair or replace the components in the transmissions of approximately 43,000 Volkswagens and 10,300 Audis at no charge to the vehicles' owners. Additionally, VWGoA will reimburse customers who have had this repaired at their own expense.
The company has begun increasing the parts supply to expedite this customer service program. As the parts become available, owners of the affected vehicles will be contacted to schedule an appointment at their dealer. The company will make loaner vehicles available at no charge.
In the meantime, owners who may have experienced problems with their transmissions are requested to contact their dealers or the Audi/Volkswagen toll-free customer service numbers (see below).
This new customer service program is unrelated to a voluntary safety recall that VWGoA announced August 20. Under that recall, VWGoA is replacing a faulty temperature sensor in a separate and smaller group of vehicles. (The earlier action addresses a potential for a faulty temperature sensor to cause the transmission to shift into neutral while the vehicle is being driven.)
The company will extend its New Vehicle Limited Warranty to cover the DSG(® )transmissions affected by the customer service program and the voluntary safety recall. This extended warranty is for 10-years/100,000-miles, transferrable to subsequent owners.
VWGoA is confident these actions will address issues noted by owners of the affected Volkswagen and Audi models. The DSG(®) gearbox is an industry leading technology that combines the fuel economy of a manual gearshift with the automatic shifting capacity of an automatic transmission.
Customers who have questions or concerns should call the Volkswagen Loyalty Center at 1-800-444-8982 or the Audi Customer Relations Campaign Help Line at 1-800-253-AUDI (2834).
Unrelated to the voluntary safety recall? How is the same problem unrelated? Is there some other problem that is causing the same symptoms?
Maybe...you have to call VW at the listed number to find out and even then you'll just get a canned answer. At least they are acknowledging the problem. That's the first step.How is the same problem unrelated? Is there some other problem that is causing the same symptoms?
What about the 2004-2006 DSG? And those who have had DMF failures? I wonder if Good Morning America has more influence than the NTHSA. Hopefullly nobody was hurt over this.
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