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This is a pretty common failure, all mk4+ cars switched to a new style of door handle. A few causes are slipped pins, worn levers, water leaking into the various seals and freezing, etc.
I will add it to the list of common issues these cars have FAQ at the top of the page and in 1000q: FAQ index. Still needs some better pics and updates for the Jetta but this should do it for now.
http://www.myturbodiesel.com/1000q_how_to/a3b4/doorhandlefaq.htm
Part numbers for both jetta and passat and clickable links are included in the writeup so you can check current prices for door handles.
I will add it to the list of common issues these cars have FAQ at the top of the page and in 1000q: FAQ index. Still needs some better pics and updates for the Jetta but this should do it for now.
http://www.myturbodiesel.com/1000q_how_to/a3b4/doorhandlefaq.htm
Part numbers for both jetta and passat and clickable links are included in the writeup so you can check current prices for door handles.