I have the same problem with my 2014 Jetta SW and its driving me crazy. Yes, to those who've reclined their seat to improve their comfort. I came to the VW from Toyota, who offered an articulating headrest. If the VW form is supposed to prevent whiplash that's great, but I may have a cervical neck herniation before I have any collisions. I think VW should go back to the ergonomic drawing board, and articulate the headrest while maintaining the whiplash safety feature.I have the exact same problem with my Jetta headrests. The dealer said they didn't have alternates, but I'll have to ask about substituting Golf or GTI ones if they are a bit straighter. I am getting to the point of rigging some sort of foam backrest to save my neck.
Saving that, does ANYONE have an after factory site for an articulating head rest? I'm not happy to spend the money, but I will to obtain improved comfort.