How Smooth is highway driving supposed to be?

Discussion in 'VW Mk6 Golf, Jetta, Beetle, Sportwagen TDI forum' started by TheNewJanBrady, Jul 10, 2012.

  1. TheNewJanBrady

    TheNewJanBrady New Member

    Joined:
    Jul 10, 2012
    Messages:
    1
    Car:
    2012 Golf Tdi/2dr
    2012 Golf TDI, brand new..Please help, dealer denies there is any vibration! Please respond and try to explain what u feel at 70+ mph on the highway!

    When I get above 60 my car begins to vibrate. At 77+ you can feel the shaking in on your feet, and in your face especially. This is my 4th Golf (my previous car was a 2001 jetta wolfsburg), and I have never noticed a vibration like this before. I also rent cars a lot and drive long distances so I can definitely notice when a car is vibrating. My wife says she can feel it too but thinks its doing it because its a diesel. I guess Im OK if this is normal b/c I like the car, but its very noticeable.

    When I took it to the dealer, they said they couldn't feel anything and I was pretty pissed but their position is how can they fix a problem they don't see. Car has 1400 miles on it, its always ridden like this. They checked the balancing and the engine for vibration, and the suspension and said everything looks OK. I created a video of a water bottle sitting on the seat with the water pulsating and sent it along. I didn't get a response back from the dealer. Any kind of tests someone can do on this car to prove its not right or is this normal bc of the tight suspension? To be honest, I have never driven a car with suspension this tight before. Should this thing be a little bouncy on the highway or lexus smooth like when I'm going 55 mph?

    Thanks!
    login to remove this ad
  2. chittychittybangbang

    chittychittybangbang Administrator

    Joined:
    May 23, 2007
    Messages:
    22,269
    Car:
    2006 Jetta TDI
    Location:
    CT
    Quick question, are the windows open? Many newer cars have wind resonance. Close windows and see if fixed.

    Suspension should feel very smooth.
  3. DubFamily

    DubFamily Active Member

    Joined:
    May 30, 2012
    Messages:
    600
    Car:
    2012 Golf TDI 6MT
    Location:
    Southern Maryland / DC
    Mods:
    Golf R Steering wheel, E-Brake handle and Shifter \ Sport Pedals \ Torque Pro App \ Clear Sidemarkers
    Ask them to rotate your tires and see if the problem changes. If it is wheel/tire related you'll feel it shift once the tires are rotated.

    It may also be a bad tire; ask them what type of machine they use for tire balancing. If it isn't a Hunter Roadforce, go find a Roadforce location and pay the ~40 to have them balanced properly. Keep receipts.
  4. xeno555

    xeno555 Member

    Joined:
    Dec 12, 2011
    Messages:
    651
    Car:
    2012 TDI Tech Package 6mt
    Location:
    Mile High
    Mods:
    Malone Stage II. Rawtek 3" from Turbo to Tail. Slammed on Koni. TSW Nurmburg Rims. Whiteline Sway & Ends. Panzer Plate.
    Yea that is not normal. I have had the vehicle up to 110mph and it feels the same as 60mph. A broken band in the tire will do that.

    They didn't leave the shipping blocks in the shock towers did they?
  5. avs

    avs New Member

    Joined:
    May 13, 2012
    Messages:
    9
    Car:
    2012/Golf TDi/4 dr man.
    Yea like DubFamily said, get all 4 wheels rebalance. Maybe one of the weight on the wheel came off and threw it out of balance.
  6. Cogen Man

    Cogen Man Member

    Joined:
    Jun 27, 2011
    Messages:
    416
    Car:
    Golf TDI/2011
    Location:
    Kingston, Ontario, Canada
    Mods:
    Window tint, window vent visors, ScanGauge II.
    Yes have the tires checked for balance. Should be a smooth ride.
  7. jfbsaratoga

    jfbsaratoga New Member

    Joined:
    Jul 11, 2012
    Messages:
    11
    Car:
    2002 Jetta TDI
    Balance tires - make sure the tires are also aligned- alignment will have a huge effect on smoothness. Make sure they check your camber as it is adjustable on your car. Get the readout before and after.
  8. speedracer1407

    speedracer1407 Member

    Joined:
    Oct 7, 2010
    Messages:
    82
    Car:
    2011 Golf TDI
    You should balance your ti.....oh wait. Everyone already said that.

    Whatever the problem is, it's definitely a problem. One of the key features of this car, and one of the ones I appreciate the most, is an unflappable and utterly smooth ride at speed. Any vibration you feel is definitely not the result of a stiff suspension (it's not really all that stiff) or the Diesel. Don't let the dealer BS you with "they all do that."
  9. Type_TDI

    Type_TDI New Member

    Joined:
    Feb 21, 2012
    Messages:
    124
    Car:
    2010 Golf TDi Tech
    Read this and let me know if it sounds familiar (http://www.myturbodiesel.com/forum/f19/2010-golf-tdi-60-75-mph-vibration-shaking-14546/index4.html)
    Keep in mind my car is almost 3 years old now, except for all the parts I've replaced :) I still have this shake.

    The only things that rotate in my car that haven't been replaced are the clutch/flywheel. I can tell you one thing, I will be so very grateful when I can get the smoothness other folks are talking about on here! I feel like I'm missing out on what makes the golf tdi great.
    Last edited by a moderator: Jul 21, 2012
  10. mrmmacd77

    mrmmacd77 New Member

    Joined:
    Jun 26, 2012
    Messages:
    47
    Car:
    2012 VW Jetta Premium
    Like everyone else has said on here... Balance the tires at a different location... Highspeed vibration tends to tell me it's in the rear end of the car.. Anything over 50mph is usually a sign of a rear tire out of balance or strut bouncing.. if it was in the front, you would feel it at lower speeds.

    That being said I have noticed coming from my MKIV the suspension in the 12 is slighly more sensitive... I have noticed if the highway is washboarded I feel it. A simple lane change will tell you if this is the problem.

    Remember the lowest paid employee is usually the one humping the tires on and off the car to balance them at the dealer.
  11. Type_TDI

    Type_TDI New Member

    Joined:
    Feb 21, 2012
    Messages:
    124
    Car:
    2010 Golf TDi Tech
    Would rear end shake cause my steering wheel to shake? I would think it would need to be some serious lateral movement to cause that kind of effect at the front end.

    I'm going to check my rear suspension again, today I heard knocking from what sounded like a rear upper strut mount going bad (at 29k miles mind you).

    My tires have been swapped, balanced, re-balanced and swapped more times than I can remember add to that a recent four corner alignment. I have 4 sets, 3 of which have been proven perfect by running on another car. Tires/rims have little, probably nothing, to do with my highway vibration.

    I've also had a dial indicator at all four corners measuring rim/brake rotor radial and lateral runout (within spec.). There's also a million other things that have been tried/replaced that you can see in the link I posted above, if you're bored :)

    Everything leads to a hosed DMF: the warbling noise, strange behavior from using the throttle to excite the vibration even though speed varies only 1 mph (i.e. oscillating between 65 and 66 mph). I just don't have the usual "rattling DMF".
  12. Jettagain

    Jettagain New Member

    Joined:
    Apr 1, 2012
    Messages:
    10
    Car:
    2012 Jetta TDI
    So after my second visit to selling dealer and a conversation with VOA, i took my car to another VW Dealer at VOA's direction. (Auburn, Ma) This dealer proceeds to state they felt a slight vibration and after inspecting the wheels noticed that whoever balanced them prior did a "bad" job as there are weights all over the inside of the wheels.
    I told them it was the selling dealer at 6k (Enfield, CT), which i also indicated did not resolve the issue when they did it. They state they can balance, but at my cost.
    What really kills me here is that the vibration is not a tire issue. Its drive line related and can be produced with the accelerator between 60-70mph.
    I called VOA and they state that they need to speak with the dealers and they will call me back. Meanwhile i am building up miles from travelling between dealers....as making phone calls will take 24-48 hours. I guess resolving the issue while i was there would be too easy and cost effective.
    This dealer also stated that my rear tires were worn more then 50% (Vehicle has 11600). I just had the 10k performed a few weeks ago and they stated the tires were hardly worn (10/32). I stopped at Bridgestone dealer on my way home and asked them to take a look at my tires, they stated they look new and are hardly worn (10/32) per gauge.
    The miles are all highway and the wheels were rotated @10k
    This has become a joke....to top it off they washed my car which i just detailed and was not in need of cleaning....must have needed to wash off fingerprints...:BS
  13. Type_TDI

    Type_TDI New Member

    Joined:
    Feb 21, 2012
    Messages:
    124
    Car:
    2010 Golf TDi Tech
    Yep, been there, done that. I did get a dealer to take e tires off of a new car and put them on mine, they then stopped about it being my tires. Unfortunately changing dealers means a new set of people to convince.

    By now I've driven so much I'm worried about collateral damage from the shaking to my steering rack, and everything else.

    What phone number do you call VoA at?
  14. Jettagain

    Jettagain New Member

    Joined:
    Apr 1, 2012
    Messages:
    10
    Car:
    2012 Jetta TDI
    1-800-822-8987
    There is another number also for the local area representative...i'll see if i can find it.
    I still have not heard from them as of yet....My selling dealer emailed me to bring the car in asap so they could rectify...I'm not bringing it back in and hanging around. I want an appointment so they can address the balance issue then spend time diagnosing the actual issue.
  15. Jettagain

    Jettagain New Member

    Joined:
    Apr 1, 2012
    Messages:
    10
    Car:
    2012 Jetta TDI
    OK, so i returned to selling dealer this morning so they could address the wheel balance issue that was not properly done (says VW Dealer 2).
    After a few hours of waiting the service manager proudly hands me the key fob and states the wheels are balanced now (Hunter road force) and hands me the printouts as proof...
    He states their is not vibration any longer as they road tested....
    Oh and they also added the new "Bright yellow) diesel decals inside the gas door....

    So after 2 visits this week to the dealer(s)
    First one was to address vibration but first line of attack was to blame wheel balance issues on selling dealer....
    second visit to correct poor workmanship performed on first wheel balance....

    Results? Still have the driveline/ suspension vibration....imagine that!:bowdown

    Time to go visit third party suspension specialist....

    VW service needs some serious attention. Regional rep is as clueless as the service department. Their only concern is that you give them positive feedback on the surveys.......
  16. Type_TDI

    Type_TDI New Member

    Joined:
    Feb 21, 2012
    Messages:
    124
    Car:
    2010 Golf TDi Tech
    Sorry to hear this, they all seem to have tunnel vision and can't look past the balance/alignment. What I think they need to do is put the car on a dyno, that will get rid of all the road surface variables and allow one to look external to the car and at the engine at highway speeds.

    The most irritating thing is "your all set, the vibration wasn't felt by the N people that drove it" essentially saying we're crazy for thinking there is vibration. Of course finding a smooth patch of pavement to really feel it is tough too, so I'll give them that.
  17. Jettagain

    Jettagain New Member

    Joined:
    Apr 1, 2012
    Messages:
    10
    Car:
    2012 Jetta TDI
    Interestingly enough, the towns have been resurfacing just about every highway around here so smooth surfaces are easy to come by....
    I think a lot of it has to do with the personnel. I bought a new Honda for my wife a year ago and it took several attempts to get the balance and alignment correct...i had to blast the service manager and suddenly it was done correctly. I also recently bought a new Silverado and the same thing happened....several trips to get the vehicle right. Seems like you need to involve the GM and then suddenly things start to happen.
    I don't know where they get half of these people but they don't listen very well and seem to be more concerned with reports then service. Anyone who takes a ride with me could see and feel the vibration.
    They love to just dismiss the issue and blame it on the diesel vibration, etc.
    I'm going to see what the VW RM has to say now...I have really been nice up to this point.

    The best part yesterday was watching the salesman that sold me the car walk by and try to avoid eye contact. Its too bad, i had them locate a JSW for my wife....but have since changed my mind based on VW service and quality issues....
  18. Robert Henley

    Robert Henley New Member

    Joined:
    Aug 28, 2010
    Messages:
    59
    Car:
    2010 Golf TDI
    My 2010 Golf TDI is smooth as silk at all speeds, including high speed interstate travel. Obviously, if you've got vibration you've got some kind of problem. There is a buffeting noise at low speed with the sunroof open, but that doesn't sound like your issue.
  19. Jettagain

    Jettagain New Member

    Joined:
    Apr 1, 2012
    Messages:
    10
    Car:
    2012 Jetta TDI
    I have to say that the Hunter Road Force balance made a huge difference....
    My issue feels like the left axle is unbalanced. When you take your foot off the accelerator, at various speeds between 40-70 you can feel the vibration in the floor/ steering wheel. I can actually hear it oscillate.
  20. Robert Henley

    Robert Henley New Member

    Joined:
    Aug 28, 2010
    Messages:
    59
    Car:
    2010 Golf TDI
    I always give them specific instructions not to wash my car, as I've heard of them using abrasive materials and scratching the finish of the car.

Share This Page